Privacy Policy — Délisia Panino & Espresso

Last updated: July 2026 · Effective immediately

1. About This Policy

Délisia Panino & Espresso ("Délisia", "we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our website (delisia.au), catering enquiry forms, newsletter sign-up, and related services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

Information you provide directly

When you contact us or engage with our services, we may collect:

Name and contact details (email address, phone number)
Enquiry details submitted via our catering or contact forms
Email address if you subscribe to our newsletter or loyalty program
Dietary requirements or allergy information voluntarily provided
Business name and event details for catering bookings

Information collected automatically

When you visit our website, we may automatically collect:

Browser type, device type, and operating system
Pages visited and time spent on the site
Referring website or search terms
IP address (anonymised where possible)

This information is collected using cookies and similar technologies (see Section 6).

3. How We Use Your Information

We use your personal information only for the following purposes:

To respond to catering, event, or general enquiries
To process and manage catering orders and bookings
To send our newsletter or loyalty program updates (only if you have opted in)
To improve our website and services based on usage analytics
To comply with legal obligations

We will not use your information for any other purpose without your consent, or unless required by law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

Service providers — trusted third-party platforms that help us operate our business (e.g., our email platform, booking management tools). These providers are bound by confidentiality obligations.
Square — our online ordering and payment platform. Orders placed via Square are subject to Square's own privacy policy.
Legal authorities — if required by law, court order, or to protect the rights and safety of Délisia or others.

We will never share dietary or allergy information you provide with any party other than those directly involved in preparing your order.

5. Data Retention

We retain personal information only for as long as is necessary for the purposes outlined in this policy, or as required by law. Enquiry records and catering booking information may be retained for up to 3 years for business purposes. Newsletter subscriber data is retained until you unsubscribe.

You may request deletion of your personal information at any time by contacting us (see Section 9).

6. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device that help us understand how the site is used and remember your preferences.

We may use:

Essential cookies — required for the website to function
Analytics cookies — to understand visitor behaviour (e.g., Google Analytics, anonymised)

You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality. We do not use cookies for advertising or tracking across third-party sites.

7. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption for data transmitted online. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your information (subject to legal retention obligations)
Withdraw consent to marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details in Section 9.

9. Contact Us

For any privacy-related questions, access requests, or complaints:

Email: catering@delisia.com.au
Forest Lodge — 284 Bridge Rd, Forest Lodge NSW 2037
Zetland — Unit G6/501 Botany Rd, Zetland NSW 2017

We aim to respond to all privacy enquiries within 5 business days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.